Refund policy
Refund Policy
Due to the handmade and custom nature of our products, ALL SALES ARE FINAL. We do not accept returns, exchanges, or cancellations for any reason once an order has been placed.
Custom & Made-to-Order Items All of our products are made to order specifically for you. Because of this, we are unable to accept returns or issue refunds on any custom or made-to-order items under any circumstances.
Damaged Items If your item arrives damaged, you must contact us within 24 hours of delivery at ree_reesdesigns@yahoo.com with the following:
- Photos of the damaged item
- Photos of the packaging it arrived in
- A written description of the damage
Failure to contact us within 24 hours of delivery will result in the claim being denied. We reserve the right to determine the appropriate resolution on a case-by-case basis.
Lost or Stolen Packages Once a package has been marked as shipped, we are not responsible for lost, stolen, delayed, or misdelivered packages. You must contact USPS directly to file a claim.
Chargebacks & Disputes By placing an order you agree to this refund policy in full. Any chargebacks or disputes filed that contradict this policy will be contested.